1. What is Zohroze?
Zohroze is a modern women’s fashion brand offering elegant, comfortable, and affordable luxury styles, including dresses, abayas, co-ord sets, shirts, tops, trousers, and everyday fashion essentials.
2. How can I place an order?
You can place an order directly through our website. Select your product, choose the size and colour if available, add it to your cart, and proceed to checkout.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track your orders, save your details, and manage your wishlist more easily.
4. How do I know which size to choose?
Each product page includes size details or a size guide where available. We recommend checking the size guide before placing your order.
5. Can I change or cancel my order?
Orders can only be changed or cancelled before they are processed or shipped. Please contact our support team as soon as possible after placing your order.
6. How long does shipping take?
Delivery time depends on your location. Estimated delivery information will be shown at checkout or on the shipping policy page.
7. How can I track my order?
Once your order is shipped, you will receive tracking details by email or SMS. You can also track your order from the Order Tracking page.
8. Do you offer returns?
Yes, eligible items can be returned according to our Return & Refund Policy. Products must be unused, unworn, unwashed, and returned in their original packaging.
9. What payment methods do you accept?
We accept multiple secure payment methods depending on your region, including card payments, online payment options, and other available checkout methods.
10. Are my payment details secure?
Yes, all payments are processed through secure payment gateways. Zohroze does not store your sensitive card information.
11. Do you restock sold-out items?
Some popular items may be restocked. You can join our newsletter or follow us on social media to stay updated.
12. How can I contact customer support?
You can contact us through the Contact Us page, email, WhatsApp, or live chat if available.